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Avaya Voice Communication Systems - Terminals
Software-Based Telephony Application
Avaya™ IP Softphone
For employees who work remotely—on the road or at
home—communication has just gotten a lot easier with
the Avaya IP Softphone. Accessed through a simple
graphical interface on a PC or laptop computer screen,
the IP Softphone give mobile workers the full suite of
Avaya MultiVantage features and functions, whenever
and wherever they need them.
- Patented technology for high-quality VoIP
- Full access to your personalized desktop phone
features directly from your Windows PC
- Integration with Microsoft Outlook to autodial
from your contact list
- Multiple call appearances
- Single or dual connect options
- Directory Access (LDAP)
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Avaya™ IP Softphone for Pocket PC
This software brings the full capabilities of Avaya IP
Softphone to your Windows CE handheld device (e.g.,
Compaq iPAQ Pocket PC). Avaya IP Softphone for
Pocket PC gives you more than 500 features and
functions of Avaya MultiVantage.
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Avaya™ IP Agent
Avaya IP Agent is a Windows-based softphone
application specifically designed to accommodate
contact center agents working remotely or in an office
location. It runs on Windows 98, Windows 2000,
Windows XP, or Windows NT® 4.0 PCs, enabling agents
to work from their PC, anywhere, through remote
connectivity to their corporate network. Agents have
access to the full range of Avaya agent capabilities
using a graphical user interface with standard drag-and-
drop conventions.
- Screen pops based on dialed number identification
service (DNIS), automated number identification
(ANI) and prompted digits.
- Integrated call history feature provides agents with
a detailed view of calls made and received.
- Connect Options: Avaya IP Agent is available in
the single and dual connect mode.
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Avaya Softconsole™
Avaya Softconsole is a newly designed software
attendant console that builds on the features of the
popular Avaya
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302 Attendant Console. With its ability
to search internal and external directories, and display
detailed caller information on up to six calls
simultaneously, Avaya Softconsole brings more
productivity to the attendant’s experience.
Avaya Softconsole improves the user experience
through a new interface, comprehensive setup wizards,
e-mail integration, and enhanced directory capabilities.
It provides the following functionality:
- Choice of two IP connections or DCP connection:
- Voice over IP configuration (telecommuter)
- Dual connection (road warrior) for toll quality audio
- DCP connection using the CallMaster VI
- Integrated iClarity for IP audio
- Directory lookup and dialing
- Integrated with directory management to support
up to 100 directory databases
- Permanent and per call notes
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